Your after-sales service
in good hands.
We manage your After-Sales Service — repairs, warranties, complaints — with care, under your brand name, so your customers feel supported and stay loyal.
Everything that happens
after the sale — we handle it.
From the first customer request to case closure — every step managed with care, under your brand name.
Request intake
A dedicated SAV portal with your branding and a direct phone number. Your customers only see your name.
Case management
Every request is opened, qualified and tracked until resolution. Repairs, warranties, complaints, exchanges.
Technician coordination
We schedule appointments between your technicians and your customers, with confirmations and follow-ups.
Customer communication
Your customer is updated at every key stage. They feel taken care of — and you get the credit.
Monthly report
Volume, response times, recurring issues — a clear monthly summary to help you improve your service.
Full confidentiality
Your data and your customers' data are strictly protected. We operate behind the scenes — completely invisible.
Free yourself from after-sales.
We've got it covered.
Managing complaints, repairs and warranties takes time you don't have. We become your dedicated after-sales team — without the hiring, without the overhead.
- Save up to 70% vs hiring a dedicated employee
- Compliant with Quebec's legal warranty (Oct. 2026)
- No setup fees — operational in 5 days
- Cancel with just 30 days notice
- Pricing proportional to your actual volume
Your sector,
our expertise.
We work with businesses that need a structured, responsive and human after-sales service.
CoveredAppliances
Fridges, washers, dryers, dishwashers, stoves
CoveredElectronics
TVs, audio systems, connected devices
CoveredHVAC & Cooling
Heat pumps, air conditioners, heating systems
CoveredIT & Computing
Computers, printers, peripherals
OpenYour sector
You sell products that need after-sales support? Let's talk.
Simple, transparent,
no surprises.
From first customer contact to case closure — a clear 5-step process.
Request received
Your customer contacts the service via form or phone
Qualification
We analyze and categorize the case within 24h
Coordination
Technician, supplier or carrier — we handle it
Customer follow-up
Regular updates until confirmed resolution
Monthly report
Full summary sent at the start of each month
Clear data to
make better decisions.
Every month, you receive a complete summary. You know exactly what happened, what worked well, and what can be improved.
- Case volume by category
- Average resolution times
- Most frequent complaint reasons
- Customer satisfaction rate
- Concrete recommendations for next month
What makes us different.
Concrete commitments, not promises — here's what you get when you trust us with your after-sales service.
A 100% local, bilingual service that understands the Canadian market, provincial consumer protection regulations, and the expectations of customers across the country.
Operational in 5 business days, with no setup fees. You can cancel the service with just 30 days notice — no long-term commitment required.
Quebec's new legal warranty on durable goods comes into effect in October 2026. We manage your after-sales service in compliance with consumer protection laws.
Let's talk about
your after-sales service.
Fill out this short form and we'll get back to you within 24 hours with a proposal tailored to your volume and sector. No commitment, no pressure.
Discover our services
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Request sent!
We'll get back to you within 24 hours to discuss your situation.